What if I want a specific color match imprinted? - Most of our decoration methods offer the opportunity to closely match the imprint color to a specific requirement. Our customers who require specific matches provide us with a "PMS" color number for each special color in their artwork. PMS stands for Pantone Matching System ®. For more information on the Pantone Matching System click here. Please note that in most cases, on most imprint methods, there is a $45.00 charge per color for this service as inks need to be carefully blended to achieve a close match to your color. This charge is also applicable on reorders. If your logo is to be embroidered, we will select a thread which most closely matches your PMS color and you will have the opportunity to see this choice when you approve your "sew-out."   PMS COLOR MATCH CHART
 

What graphic file type should I send you?

• Acceptable Files in PC Formats - Art files must be created as Vector Graphics using Adobe Illustrator (up to Version CS2), Macromedia Freehand 9.0, CorelDraw or lesser versions. All CorelDraw (CDR) files Must Be saved as an AI file EPS (Adobe Illustrator, EPS, Curves.) All files must be saved as EPS and all text converted to outline. EPS format files provide superior reproduction quality allowing images to be resized with no loss of sharpness or detail.
• Artwork with Text - We recommend that all text be converted to outlines when possible. If not, all fonts, font suitcases, printer fonts and screen fonts must be included in PC format with art and files that contain curved copy. Mac versions of the above software must have text converted to outline since our systems are PC-based and cannot use Mac fonts. Please note that the smallest text size that can be imprinted is typically around 6-8 pt. with some exceptions, for embroidery letter should be non-serif and at least 2/16" to 1/4" in height. It is often necessary to modify or drop text entirely for small imprint areas.
• Single Color Artwork - We prefer Adobe Illustrator files, however we can use .jpg or .tiff files if their resolution is 600 dpi (dots per inch) or higher at the size of the imprint area. The logo should be in black on a white background. Web images are 72 dpi and are not acceptable. If your item is to be embroidered, we can use a web graphic.
• Multiple Color Artwork - Send only original, native vector, EPS files.  PC files such as DOC, EXE, PCX, PPT, P65, or XLS are not acceptable. These file formats are generally low resolution-- only suitable for viewing on-screen-- not for printing and cannot be appropriately modified.  Do not attempt to save these files to an acceptable format.  We cannot guarantee files sent from Mac platforms or any other than our preferred file formats or acceptable software will be usable.

If you have any other questions, feel free to contact our art department and we'll walk you through it. Remember, it might be a bit of a hassle now, but once we have it on file, you'll never have to deal with it again.

Where do I upload my art? - You can upload your artwork to us here:  Artwork Upload

Cancellation/Refund/Return Policy - Being that promotional items are customized to your needs, it is hard for us to cancel an order that has already been printed or is in production.  Our requirements for cancellations are 24 hours after an order is placed.  If your order was a RUSH order, it is possible that we may have already started on it depending on the time of day you placed your order.  If this is the case, you may be charged artwork, setup and any other fees that may have been incurred during the process of having your order in production.  There are NO refunds on items that have already been printed.  There are NO exceptions to this rule.  Please be sure to check your artwork carefully.  Returns that are made to us due to error on our part must be returned before order is replaced.  If items are not returned within a 10-day period, you will be responsible for payment of items in full.  This also applies to any samples not returned.